Multichannel automation
Respond in the right place at the right time, without it all resting on one person being available at all times.
Email, phone, documents received as attachments or by post: SMRTAI sets up an AI agent that covers the channels your clients actually use to reach you, not a standalone chatbot on your website. It answers routine requests, books appointments, routes requests to the right person when needed, and automatically files whatever arrives by post or as an attachment.
In practice
Never lose a client request outside office hours
An SME receives calls and emails from clients outside opening hours, at the risk of missing an urgent request or leaving a simple question unanswered until the next day.
Receiving the request
A client calls or writes outside office hours, to book an appointment or ask a routine question.
Immediate handling
The AI agent answers the simple request, books the appointment or routes the complex one to the right person.
Follow-up the next morning
The next morning, the team finds the exchanges already handled, sorted by urgency.
No client request goes unanswered overnight or during a peak in activity.
Automatic replies to recurring requests, sorting and routing of incoming messages to the right person — without keeping a client waiting for a question that can be handled right away.
Phone
An AI receptionist takes first-line calls, answers routine questions and books appointments — so no call goes unanswered outside your hours or during a peak in activity.
Documents
Documents received by post or as attachments are automatically filed and linked to the right client file, ready to be processed instead of piling up in an inbox.